Refund policy

We want you to shop with confidence. If something isn’t quite right, we’re here to help.

 

Returns — 14 days

You have 14 days from the delivery date to request a return or exchange.

After 14 days, unfortunately we can’t offer a refund or exchange.

 

Return conditions

To be eligible for a return, your item must be:

 

  • Unused and in the same condition as received

  • Returned in its original packaging

  • Accompanied by a receipt or proof of purchase

 

Please do not send your purchase back to the manufacturer.

 

Non-returnable items

  • Gift cards

 

Partial refunds (if applicable)

 

A partial refund may be granted if:

 

  • The item is not in its original condition, is damaged, or has missing parts not due to our error

  • The item is returned more than 14 days after delivery

 

 

 

Refunds

 

Once we receive your return, we’ll inspect it and email you to confirm:

 

  1. We received it, and

  2. Whether the refund is approved.

 

If approved, your refund will be processed and automatically issued to your original payment method.

Depending on your bank or card provider, it may take a few business days to appear.

 

Late or missing refunds

 

If you haven’t received your refund yet:

 

  1. Check your bank account again

  2. Contact your credit card company (posting can take time)

  3. Contact your bank (processing delays are common)

    If you’ve done all of the above and still don’t see it, please contact us at info@maison12.com.

 

 

Sale items

 

Only regular-priced items can be refunded.

Sale items are not refundable.

 

 

Exchanges

 

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please email us at info@maison12.com and we’ll take care of you.

 

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.


If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

 

 

Return shipping

 

To return your product, please send it to:


Maison Numéro 12

51bis rue de la Roquette (Chez Mr Rigault)

75011 Paris, France

 

Return shipping costs

 

  • Europe: Return shipping is free. Once your return is approved, we will provide a prepaid return label.

  • Outside Europe: Return shipping costs are the customer’s responsibility. Shipping costs are non-refundable.

 

Depending on where you live, delivery times for exchanges may vary.


For items valued over €80, we recommend using a tracked shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking.