Why we make some pieces to order
Because precision matters.
Some Maison Numéro 12 pieces are offered made-to-order. This means your piece is crafted or prepared specifically for you, in a controlled, small-batch process.
Not slower for the sake of it — simply more intentional: fewer excesses, higher standards, and pieces that keep their character.
What you’re really waiting for
1) Craft, not mass production
Made-to-order allows our workshops in France, Italy, and Greece to work with time and accuracy.
Details stay sharp. Finishes stay clean. The piece arrives as it should.
2) Small quantities, less waste
We produce in limited quantities to avoid overstock and unnecessary production.
It’s a modern way of creating — responsible, without compromising on elegance.
3) A piece that feels personal
When a piece is made for you, it carries a different energy: not one among thousands, but one chosen, prepared, and shipped with intention.
Lead times
Each product page clearly states the estimated lead time.
- In-stock pieces ship quickly.
- Made-to-order pieces ship within the indicated timeframe.
As soon as your order is dispatched, you receive tracking information.
The process (simple, transparent)
- You place your order securely online.
- We begin production / preparation in a small-batch workflow.
- Quality control & finishing before dispatch.
- Tracked shipping to your door.
Can I cancel a made-to-order piece?
Made-to-order items can be cancelled only if production has not started.
Once production is in progress, cancellation may not be possible.
If you need help, contact us at info@maisonnumero12.com with your order number — we’ll respond quickly and clearly.
Returns & peace of mind
You have 14 days from delivery to request a return, in line with our Returns & Refunds Policy.
A quieter kind of luxury
Made-to-order is not a limitation. It’s a standard.
A choice for those who value design, craft, and restraint — and who understand that the best things are rarely rushed.
Thank you for waiting. Your piece is worth it.