SHIPPING & RETURNS
Complimentary shipping within Europe on jewellery orders over €80.
France — Delivery in 3–4 business days
Europe (excl. France) — Delivery in 3–4 business days
Switzerland — €8 (free on orders over €100) — Delivery in 3–4 business days
US & Canada — €20 (orders over €150) — Delivery in 4–5 business days
Australia — €40 — Delivery in 6–7 business days
DELIVERY TIMES
Delivery times are estimates and start from the date your order ships.
Maison Numéro 12 is not responsible for delays caused by customs clearance, local carriers, or incomplete/late payment.
CUSTOM DUTIES (OUTSIDE THE EU)
For orders shipped outside the European Union, any import duties, local taxes, or carrier handling fees are the responsibility of the customer.
RETURNS & EXCHANGES
You may request a return within 14 calendar days of receiving your order.
Items must be returned in their original condition: unworn, unwashed, unaltered, with original packaging.
If these conditions are not met, we may not be able to accept the return.
HOW TO REQUEST A RETURN (EUROPE)
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Log in to your account and select Request a return
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Choose the item(s) and reason, then confirm
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Once approved, you’ll receive a return label
Return shipping is covered by Maison Numéro 12 for Europe.
OUTSIDE EUROPE (RETURNS & EXCHANGES)
To request a return or exchange outside Europe, please email: info@maisonnumero12.com
Include your order number and reason for return. We will provide the return address and a reference number to include on your parcel.
Return shipping costs are the customer’s responsibility outside Europe.
For exchanges, Maison Numéro 12 covers the reshipping cost once per order.
REFUNDS
Refunds are issued to the original payment method after the returned items have been received and inspected.
If the exchanged item is priced lower than the original, the difference will be refunded.