Shipping & Returns

FREE SHIPPING WITHIN EUROPE (Over 50 Euros and only for Jewels)


FRANCE   delivery 3-4 days

EUROPE (EXCL. FRANCE)   delivery 3-4 days.​

SWITZERLAND  Delivery 3-4 days : 8 euros - All orders over 100€ : Free.

US & CANADA   Delivery 4-5 days: 20 euros - All orders over 150€ : 15 euros.

RUSSIA   Delivery within 5-6 days: 40 euros

AUSTRALIA   Delivery within 6-7 days: 40 euros



The delivery times indicated are only indicative and are based on the time of shipment of your package. Maison Numéro 12 is not responsible for any delays caused by the customs clearance process or late payments.


For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees.


If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, we cannot accept the return and proceed to the refund. For any questions please feel free to contact us by email if you have any questions.

  • If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN.

  • Choose the product, choose the reason for the return and click CONFIRM.

  • Once we have received your request for return, we will validate, and you will be sent a return slip. The return shipping cost is taken care of by Maison Numéro 12 so there is nothing for you to pay.



*This service is offered for clients in Europe. To process a refund or exchange outside of Europe, please send an e-mail to: stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, Maison Numéro 12 will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Maison Numéro 12 (up to a maximum of one exchange per order).