Terms & Conditions
Terms and conditions
GENERAL TERMS & CONDITIONS OF SALE
Maisonnumero12.com (hereinafter "the Web site") is the property of Maison Numéro 12 (here after "Maison Numéro 12"), a limited company, with its head office at Via della Giudecca, 33 - 96100 Siracusa, Italy. Inter-community VAT number IT 01918640895. These general terms of sales apply to all orders through the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the Web Site.
I. THE CUSTOMER
To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to Maison Numéro 12 when opening your customer account or upon any order you may place must be complete, accurate and up to date. Maison Numéro 12 would not be responsible for undelivered products should the data prove incorrect. Maison Numéro 12 reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.
II. THE PRODUCTS
The products offered for sale are those featured on the Web site. Maison Numéro 12 makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, Maison Numéro 12 agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
III. ORDERING PRODUCTS
The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Maison Numéro 12. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
Maison Numéro 12 is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, Maison Numéro 12 will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, Maison Numéro 12 will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Maison Numéro 12 to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
IV. PRICE AND TERMS OF PAYMENT
A. CHOICE OF PRICE
The prices displayed on the Web site are in Euros, shipping excluded. The total price of the order (shipping fees included) is mentioned in the Shopping Bag. Maison Numéro 12 reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
IMPORTANT: For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees. Any additional charges will be collected from the customer by the shipping carrier chosen at the time of delivery.
B. PAYMENT METHODS
To pay your order, you may use a credit card or use Paypal. For credit card payments: the Customer has access to a dedicated space made available by Stripe, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorizes Maison Numéro 12 to debit its account accordingly to the amount of the ordered products. Data registered and saved by Maison Numéro 12 act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
For payment via Paypal, please follow the instructions online. After the Paypal payment page, you will be redirected to maisonnumero12.com where you need to click on PROCEED TO PAYMENT in order to confirm the transaction. A complete order review page will appear confirming your order.
Maison Numéro 12 will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in any of the member countries of the European Union, Switzerland, Norway, the US, Canada, Australia, Israel, (Deliveries will not be made to hotels or PO boxes).
In the territories listed above outside the European Union, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. Maison Numéro 12 would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Maison Numéro 12, by any means, and his refusal of the product within 5 days following the delivery.
VI. RETURNS & EXCHANGES
Maison Numéro 12 is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer an exchange or refund of the products concerned under the below conditions.
Returns and exchanges within 14 days.
The right of retraction does not apply to artificial persons (i.e. companies).
The products must still be in their original packaging and in their original condition (i.e. not worn, washed, altered or soiled).
To request a return, please send an e-mail to: stating the reason for the return. Our customer service will provide for all necessary instructions with the return address as well as a return authorization number that needs to be stated on the return package.
The costs of sending and returning items will be the responsibility of the purchaser.
In the case of a refund, it will be processed within 5 working days of the date of reception of the returned item.
In the event that damaged goods are returned, Maison Numéro 12 will return these to the purchaser, who will then be required to pay the delivery costs.
For returns with a request for a refund : The purchaser will receive a full refund for the purchase price of the item and the outward delivery costs. The delivery costs for the return will however be born by the purchaser who reside outside the European Union.
Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to Italian law. In case of litigation, a Italian Court shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.
VIII. USE OF YOUR INFORMATION
Maison Numéro 12 collects personal data on the Web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analysing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.